Richard AveryMay 30, 20202 minGetting better, together.Well done to the community for the way we’ve handled the disruption in services in recent months. We’ve all been impacted in one way or...
Richard AveryFeb 9, 20201 minWhat job is being done?If we’re buying something, either a service or a product, then we’re buying something to do a job. What is it? Seriously. When you buy...
Richard AveryFeb 8, 20201 minNever underestimate culture Just how free are out thoughts? We can't simply choose not to think, and we can't control what our next thought is. Culture has a lot to...